Keep your payment method up to date to avoid missed or failed payments. You can change it at any time.

How to update your card

1. Sign in to CloudDesk.
2. Open Billing from the main menu.
3. Select Payment method.
4. Select Update card.
5. Enter your new card details.
6. Select Save. You'll see a confirmation message when it's done.

If your card is declined

• Check that the card number, expiry date and security code are correct.
• Check that the card hasn't expired and has enough funds.
• Contact your bank, in case it blocked the payment as a precaution.
• Try a different card.

Keep your account safe: CloudDesk Support will never ask for your full card number, security code or password by email or chat. Only enter card details on the secure Billing page.

Still need help? Contact CloudDesk Support and tell us the error message you see. Please don't include your card details.

Last updated: October 2026