If you see a message saying your account is temporarily locked, don't worry. This is a security feature that protects your account after several unsuccessful sign-in attempts.

How to get back in

1. Wait 30 minutes. The lock lifts automatically.
2. Go to the CloudDesk sign-in page.
3. Enter your email address and current password.
4. Select Sign in.

If you still can't sign in

• Resetting your password during the lock won't remove it. Wait for the 30 minutes to pass first.
• Check that your email address is typed correctly and that Caps Lock is off.

Still need help? Contact CloudDesk Support and include the exact message you see on the sign-in page, so we can help faster.

Last updated: October 2026