Seeing two charges for one subscription can be worrying. Here's what may be happening and what to do.

Check first

1. Open your bank or card statement and check whether both charges are final or one is marked pending. Pending charges often drop off by themselves.
2. Sign in to CloudDesk, open Billing, and check your invoices. If you see two invoices for the same period, contact us.

Contact support if both charges are final

Send us:

• The date and amount of each charge
• The last four digits of the card used
• A screenshot of your statement, with other details hidden

What happens next

Our billing team will review your charges. If a duplicate charge is confirmed, we'll start the refund and tell you the result. Refund timing depends on your bank or card provider, so we'll share a timeline only once the billing team has confirmed it.

Last updated: October 2026