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About this project
This is a simulated portfolio project. CloudDesk Solutions, its product and all details in these articles are fictional. Two of the articles, “Why is my account locked, and how do I get back in?” and “Why was I charged twice?”, were written from the tickets in my CloudDesk customer support simulation (HubSpot and Google Sheets), to show how recurring customer issues can become self-service content.
Written by Alimatu-Sadia Abubakar Garba.
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Find quick answers about your CloudDesk account, billing and getting started. Can't find what you need? Contact CloudDesk Support at the bottom of this page.
Account & Login
Sign in, reset your password, and keep your details up to date.
Why is my account locked, and how do I get back in?
How to update your email address and profile details
Billing & Payments
Invoices, payments and your subscription.
How to view and download your invoices
How to update your payment method
How to cancel your subscription
Getting Started
New to CloudDesk? Start here.
Getting started with CloudDesk
How to contact support and what to include in your request
Still need help?
Contact CloudDesk Support. Tell us what you were trying to do and any message you saw, and we'll help from there.